Return Policy

RETURN POLICY

At anhand.com, we want you to love every purchase. If for any reason you are not completely satisfied, you may be eligible to return your item following the conditions below.

We understand that sometimes the item received isn’t quite right. We offer exchanges in select cases where there was an issue with your order.

When Exchanges Are Allowed
Exchanges are available if:

The item arrived damaged or defective

You received the wrong item or size

The product differs from what was displayed

Please note: We do not accept exchanges for personal preference or sizing errors unless we sent the wrong size.

How to Request an Exchange
Contact us at support@anhand.com with:

Your full name

Order number

A clear explanation of the issue

Desired replacement item or size

Supporting photos (as described in the Return Policy section)

Processing Your Exchange
If your request meets the criteria and the item you need is in stock, we’ll ship the replacement at no additional cost. You’ll receive tracking information once the exchange is on its way.

If the Item Is Out of Stock
In the event that the requested replacement is not available, we’ll contact you to arrange an alternative solution – such as choosing a different item or receiving a full refund according to our refund policy.

Order Changes & Cancellations

We kindly ask customers to review their order carefully before checkout — especially size, color, and quantity.

Cancellations
You may cancel your order within 24 hours of purchase.
A 10% cancellation fee will apply.
If your order has already been processed or shipped, we cannot guarantee cancellation.
To request a cancellation, email us at support@anhand.com with your order number.

Exchanges
We do not currently offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel within 24 hours and place a new order.
Need help choosing the right fit? Our support team is happy to guide you!

Return Eligibility
To be eligible for a return, your item must meet the following criteria:

Condition: The item must be unused, unwashed, and in its original condition with tags attached.

Packaging: Please return the product in its original packaging wherever possible.

Proof of Purchase: Include your order confirmation or receipt.

Detailed Issue Description: A written explanation of the problem (e.g., incorrect size, color, defect).

Photo Evidence: At least 2 clear, well-lit images must be submitted, showing:

The affected or damaged area

The size tag (for sizing issues)

The full front and back of the product

Note: Return requests without complete and clear photographic proof will be automatically rejected.

Return Time Frame
You must initiate a return within 30 days from the date your order was delivered. Returns requested after this period will not be accepted.

How to Start a Return
To request a return, contact our support team via support@anhand.com. Please include:

Your full name

Order number

Reason for the return

Required photo evidence (see above)

Indicate whether you’d like a replacement or a refund

Our team will respond within 2–3 business days with the next steps.

Return Shipping
Our Fault? If we send the wrong item, wrong size, or a defective product, we’ll cover the return shipping cost and provide a prepaid shipping label.
Customer-Initiated Returns: If the return is not due to our error, return shipping will be the customer’s responsibility. Original shipping costs are non-refundable unless the return is due to our mistake.

Important Notes

Return window: 30 days from delivery

Customers are responsible for return shipping costs

anhand.com is not responsible for loss or damage during return transit

Questions or concerns? We’re here to help! Contact us at support@anhand.com for any assistance.

At Anhand.com, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’re here to make it right.

Company Information

Company: ANHAND SHOP LLC
Address: 4851 Bonsai Cir APT 111, Palm Beach Gardens, FL 33418, United States
Email: support@anhand.com
Phone: +1 (321) 389-7700
Time Support: Mon – Sat / 8:00 AM – 7:00 PM