Refund Policy

Refunds

• We accept return requests within 30 days of delivery.
• Beyond this window, all sales are final.

Returns are accepted if:

• The item arrives damaged or defective
• You receive the wrong product
• The item significantly differs from the description

We do not accept returns for:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Items missing original tags or packaging
• Damage not caused by anhand.com

How to Request a Refund

Please email support@anhand.com with the following:

• Order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)

We’ll respond within 1 business day with return instructions.

Important: Do not return any item without prior approval.

Refund Processing

• Once we receive and inspect your return, refunds are issued within 7 days.
• You’ll receive an email confirmation once the refund has been processed.
• Refunds include original shipping charges.
• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 30 days from delivery
• Customers are responsible for return shipping costs
• anhand.com is not responsible for loss or damage during return transit

Questions or concerns?

We’re here to help! Contact us at support@anhand.com for any assistance.

At anhand.com, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’re here to make it right.

Company Information

Company: ANHAND SHOP LLC
Address: 4851 Bonsai Cir APT 111, Palm Beach Gardens, FL 33418, United States
Email: support@anhand.com
Phone: +1 (321) 389-7700
Time Support: Mon – Sat / 8:00 AM – 7:00 PM